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Our PROACTIS support and services are there to support you from day one – to protect and maximise your investment

Underpinned by a UK delivery and support teams, fully integrated agile working and 180 virtual server test environments TouchstoneFMS has been delivering PROACTIS for over ten years.

That gives you unparalleled expertise from the beginning with the deployment of PROACTIS.

PROACTIS suport and services
We assess

Our dedicated PROACTIS team can share best practice expertise on deployment and ensure from the start that any project will deliver on your organisational objectives.

We are also able to offer the tools and support in making a business case, calculating return on investment and exploring all the options that are open to you.

We implement

Our PRINCE2 project managers work with your internal teams and third parties to ensure smooth and efficient project delivery. We’re not happy until you are.

We support

The project delivery is just the beginning. We are with you every step of the way after project delivery to ensure your investment constantly delivers for your organisation.

Beyond the procurement system

As expert integrators we gain a deep understanding of any existing systems and any complementary products or services that you require.

We can help with your finance management, business process management and business intelligence for procurement to ensure you have complete joined-up spend analysis.

Our services at a glance

Reactive support
  • Helpdesk service
  • Out of hours support
  • Systems administration cover
  • Short-term capacity for key times

More about our reactive support

Optimisation
  • Technical and application audits
  • Customisation and configuration
  • Business process mapping
  • Report optimisation

More about our optimisation services

Proactive support
  • Server monitoring
  • On-site implementation and upgrades
  • Remote installs, patching & data review
  • Software maintenance plan monitoring

More about our proactive support

Risk mitigation & compliance
  • Offsite upgrades
  • Data integrity checks
  • Release management and quality assurance

More about our risk/compliance services

Find out more

Wherever you are on your purchasing and procurement journey, speak to us today to find out how we can assist you. Contact us to find out more.

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