Insight from the experts at Touchstone, the leading Infor SunSystems partner in Europe: helping you to find a smarter way.
See our latest articles below or use these filters to sort by subject
Coronavirus – Covid-19: A TouchstoneFMS Statement Update: 13th July 2020 In light of recent Government advice relating to the Coronavirus situation in the UK, we have published additional information relating to our Helpdesk & Service delivery team. The Helpdesk and Service delivery team has, for many years, been able to work seamlessly & fully operational … Continued
Read more
“If it looks like a duck, and quacks like a duck, we have at least to consider the possibility that we have a small aquatic bird of the family anatidae on our hands” Why risk analysis in a project? At the start of the project we will perform a risk assessment. ‘Risk taking in projects … Continued
Read more
Never has this question been more relevant than now, living and working through this new reality and transitioning to the “New Normal” as a result of this unforeseen and constantly unfolding pandemic. A big question that Boards and Senior Management Teams up and down the country will be asking themselves is, “do we actually need … Continued
Read more
I’ve spent over 20 years at the sharp end of customer support services and over that time i’ve seen many changes in the way organisations engage with customers; from the increase in the range of services offered, to the technology that has transformed the way helpdesks operate. Most importantly, I have seen the shift change … Continued
Read more
Did you know… That Touchstone clients have access to a comprehensive FAQ section in our online portal. The FAQ’s cover all the issues and errors we are commonly asked about, with a guide to resolving them quickly and easily. Use the search function at the top of the home dashboard in the online portal, start typing … Continued
Read more
