News and Blogs

Our helpdesk portal has a new feel and look! The improvements mean customers can navigate around the site more easily, raise tickets and find the information they need.

As one of your key system support providers, Touchstone is here to help, not just in the unfortunate event of a ransomware attack but to try and help you prevent it from happening. It might never happen to you but if it does, the consequences could be disastrous. Touchstone provides a range of practical and advisory services to help ensure your business is as secure from attack as you can make it.

Ransomware attacks are on the rise and we’ve seen in our previous post how they happen, and the devastating impact it can have on a business. There are several steps an organisation can – and should – take to prepare itself. Protecting your systems There is a wealth of information on how you can protect your … Continued

We hear about ransomware attacks with increasing regularity, yet many organisations either do nothing or very little to prevent it. A few businesses from TouchstoneFMS’ customer base of several hundred have been hit last year, and we’ve help them rebuild from the devastating impact such an attack can have. In the first of this 3-part … Continued

As we wrap up 2021, Touchstone’s 40th year in business, let’s take a moment to look back at this year’s key moments. Infor UK Partner of the year Despite continuing national lockdowns and the on-going pandemic, Touchstone started 2021 with exciting news. In February, Infor named our company the Top Performing UK Channel Partner of the … Continued

What do think of when someone mentions the word checklist? Is it a simple list of items which you tick off one by one; an aide-memoire ensuring that the key points are remembered? Consider two examples: One from the World Health Organisation aimed at reducing morbidity and mortality. One used in the airline industry as … Continued

At Touchstone Cloud we are continually working to improve our customer’s experience, and the ease with which our customers can manage their software with us. We have given our Cloud hosting portal a fresh new look, and added in some key improvements to the functionality. Customers now have access to: Easier user interface User account … Continued

Infor OS (Operating Service), alongside Amazon Web Services (AWS) is the backbone of Infor’s Cloud strategy. However, for SunSystems® users with an on premise deployment, what does it offer? We get asked “why should I take Infor OS and what will it do for me?” What follows is a non-technical explanation and some examples of … Continued

The digital economy is creating new realities for businesses across all sectors, from radical industry transformations to subtle shifts in market forces and buying behaviours and opportunities abound for those with the vision to pursue them, the key is Digital Transformation, whether that’s people, processes or systems, DT will have to be embraced and organisations … Continued

Infor announces Touchstone FMS Ltd as the top performing UK channel partner for stub year 2020 at its Global Channel Partner Sales Kick Off virtual event. With over 2,000 Partners and Systems Integrators in the Channel Ecosystem, Infor has one of the largest and most diverse non-direct sales communities of any large ERP vendor. The … Continued

In my role I speak with many people who run businesses of all shapes and sizes, across a wide range of market sectors and who have a complete spectrum of needs when it comes to business requirements and solutions. When it comes to Account Management, unsurprisingly, all customers want a personal level of service and … Continued

Tysers (formerly Integro) have selected leading Infor partner TouchstoneFMS Ltd to support their Finance System transformation project. Tysers are a 200 year veteran of the City of London providing specialist solutions and expert advice on insurance and risk management. In 2019, Tysers initiated a project to roll out a new finance and procurement solution with … Continued

TouchstoneFMS and Infor are delighted to welcome Welbeck Health Partners as a SunSystems® CE (Cloud Edition) user. Welbeck Health Partners are a leading global specialist day surgery provider bringing together a top-class management team with deep experience in development and operation of day surgery centres, strong relationships in key markets and a history of successfully … Continued

“Shovel ready” is a phrase used to describe a construction project that is considered to be at an advanced enough stage of development for building to begin. The term is mainly used when referring to projects that, if given stimulus money, will have the most immediate impact on employment and the economy. Business Solutions Projects … Continued

At Touchstone we take a very simple approach to the Helpdesk service that we provide and that is our Helpdesk is there to help, no ifs, no buts, no clock watching and no upselling. If you have a support and maintenance agreement with us, then we are going to provide you with high quality support … Continued