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To Cloud or Not to Cloud? Top 10 Reasons Why You Should

Never has this question been more relevant than now, living and working through this new reality and transitioning to the “New Normal” as a result of this unforeseen and constantly unfolding pandemic. A big question that Boards and Senior Management Teams up and down the country will be asking themselves is, “do we actually need … Continued

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Building a Helpdesk that Actually Helps

I’ve spent over 20 years at the sharp end of customer support services and over that time i’ve seen many changes in the way organisations engage with customers; from the increase in the range of services offered, to the technology that has transformed the way helpdesks operate. Most importantly, I have seen the shift change … Continued

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Touchstone Support – FAQ’s

Did you know… That Touchstone clients have access to a comprehensive FAQ section in our online portal. The FAQ’s cover all the issues and errors we are commonly asked about, with a guide to resolving them quickly and easily. Use the search function at the top of the home dashboard in the online portal, start typing … Continued