Industry News

As one of your key system support providers, Touchstone is here to help, not just in the unfortunate event of a ransomware attack but to try and help you prevent it from happening. It might never happen to you but if it does, the consequences could be disastrous. Touchstone provides a range of practical and advisory services to help ensure your business is as secure from attack as you can make it.

Ransomware attacks are on the rise and we’ve seen in our previous post how they happen, and the devastating impact it can have on a business. There are several steps an organisation can – and should – take to prepare itself. Protecting your systems There is a wealth of information on how you can protect your … Continued

We hear about ransomware attacks with increasing regularity, yet many organisations either do nothing or very little to prevent it. A few businesses from TouchstoneFMS’ customer base of several hundred have been hit last year, and we’ve help them rebuild from the devastating impact such an attack can have. In the first of this 3-part … Continued

What do think of when someone mentions the word checklist? Is it a simple list of items which you tick off one by one; an aide-memoire ensuring that the key points are remembered? Consider two examples: One from the World Health Organisation aimed at reducing morbidity and mortality. One used in the airline industry as … Continued

Infor OS (Operating Service), alongside Amazon Web Services (AWS) is the backbone of Infor’s Cloud strategy. However, for SunSystems® users with an on premise deployment, what does it offer? We get asked “why should I take Infor OS and what will it do for me?” What follows is a non-technical explanation and some examples of … Continued

The digital economy is creating new realities for businesses across all sectors, from radical industry transformations to subtle shifts in market forces and buying behaviours and opportunities abound for those with the vision to pursue them, the key is Digital Transformation, whether that’s people, processes or systems, DT will have to be embraced and organisations … Continued

In my role I speak with many people who run businesses of all shapes and sizes, across a wide range of market sectors and who have a complete spectrum of needs when it comes to business requirements and solutions. When it comes to Account Management, unsurprisingly, all customers want a personal level of service and … Continued

“Shovel ready” is a phrase used to describe a construction project that is considered to be at an advanced enough stage of development for building to begin. The term is mainly used when referring to projects that, if given stimulus money, will have the most immediate impact on employment and the economy. Business Solutions Projects … Continued

At Touchstone we take a very simple approach to the Helpdesk service that we provide and that is our Helpdesk is there to help, no ifs, no buts, no clock watching and no upselling. If you have a support and maintenance agreement with us, then we are going to provide you with high quality support … Continued

The pandemic has changed many things. It has turned things on their head, it has shone a light on our shortcomings both as individuals and as businesses, and it has brought into sharp relief the roles of people who look after our personal wellbeing and that of the businesses we work for. And whilst I … Continued

“If it looks like a duck, and quacks like a duck, we have at least to consider the possibility that we have a small aquatic bird of the family anatidae on our hands” Why risk analysis in a project? At the start of the project we will perform a risk assessment. ‘Risk taking in projects … Continued

Never has this question been more relevant than now, living and working through this new reality and transitioning to the “New Normal” as a result of this unforeseen and constantly unfolding pandemic. A big question that Boards and Senior Management Teams up and down the country will be asking themselves is, “do we actually need … Continued

I’ve spent over 20 years at the sharp end of customer support services and over that time i’ve seen many changes in the way organisations engage with customers; from the increase in the range of services offered, to the technology that has transformed the way helpdesks operate. Most importantly, I have seen the shift change … Continued

Did you know… That Touchstone clients have access to a comprehensive FAQ section in our online portal. The FAQ’s cover all the issues and errors we are commonly asked about, with a guide to resolving them quickly and easily. Use the search function at the top of the home dashboard in the online portal, start typing … Continued