Our helpdesk portal has a new feel and look! The improvements mean customers can navigate around the site more easily, raise tickets and find the information they need.
Live chat
In addition to the new easy-to-use portal, we have also introduced the Freshchat platform, allowing customers to interact with our support helpdesk team without having to raise a ticket or pick up the phone. Simple queries can be answered quickly and easily, and escalated to a support ticket at the push of a button when necessary.
‘How to’ videos
Our support team is also putting together some bite size ‘How to’ videos on various recurring topics, to help you find quicker the solution to your query. These tutorials links are available via the Solutions area on the portal’s homepage.
Check out the first four tutorials out of many more to come:
- Freshdesk – Using messaging and re opening a ticket
- Freshdesk – Updating a ticket and adding people
- FreshDesk – Logging a ticket
- Freshdesk – Exporting tickets
We are very proud to have the best support helpdesk in the channel and we constantly strive to improve our service. For existing customers, you can login to the portal here.
If you are not yet a customer but would like to find out more about our helpdesk service, email us at info@touchstonefms.co.uk.
