Dementia UK, a national charity dedicated to supporting families affected by dementia, is transforming its financial management with the implementation of Infor SunSystems Cloud, Proactis Cloud, and Infor EPM—a powerful and future-proof Financial Management System (FMS), Purchase-to-Pay (P2P), and Financial Planning & Analysis (FP&A) solution. This implementation is being delivered in partnership with Infor SunSystems Gold Partner, TouchstoneFMS.
Dementia affects so many lives, and we proud to support Dementia UK in their vital work. By implementing a best-in-class Financial ERP, the charity will benefit from enhanced scalability, operational efficiency, and long-term sustainability, ensuring they can continue to provide critical support to those in need.
Beyond implementation, TouchstoneFMS will provide an ongoing managed support service, ensuring Dementia UK’s systems run seamlessly. This allows the charity to remain focused on making a difference—while we take care of the technology.
How Will the Implementation of Infor SunSystems Help Dementia UK
The implementation of Infor SunSystems Cloud and Infor Q&A (Query & Analysis) will provide Dementia UK with a robust, enterprise-class financial management system that enhances efficiencies, streamlines operations, and future-proofs their finance function to support rapid growth. By adopting this best-in-class solution, Dementia UK will eliminate reliance on outdated systems, manual workflows, and spreadsheets that are prone to errors and inefficiencies.
With a strong track record in the charity sector, Infor SunSystems Cloud offers powerful multi-dimensional analysis capabilities for deeper insights and ensures compliance with not-for-profit accounting and reporting standards. This new financial management solution will empower the finance department and budget holders with real-time access to financial reports, eliminating delays and transforming systems and processes from ad-hoc operations to a structured framework that enhances efficiency. It will also strengthen financial controls by reducing reliance on external spreadsheets, improving auditability, and providing clearer visibility into financial data. Additionally, enhanced forecasting and budgeting capabilities will enable more effective scenario modelling, supporting better strategic planning.
Beyond financial management, the new system will integrate seamlessly with other business platforms, including Proactis for procurement and Enterprise Performance Management (Infor EPM), creating a Financial ERP that improves efficiency and supports informed decision-making across the organisation.
As Dementia UK continues its rapid growth—having significantly increased its income in just two years—the need for a scalable, industry accepted financial management solution has become essential to sustaining its expansion and advancing its mission.
Why TouchstoneFMS
Dementia UK chose to partner with TouchstoneFMS for several key reasons. With a proven track record of successfully implementing Infor SunSystems for UK-based charities, including The King’s Trust, Crisis Action, Christian Aid and CAFOD. TouchstoneFMS brought valuable expertise and a deep understanding of the sector’s unique financial and regulatory challenges.
While not the lowest-cost option, TouchstoneFMS stood out for its specialist knowledge, consultancy-led approach, and ability to deliver a holistic, one-stop Financial ERP solution at an accelerated pace while ensuring long-term value. The strong rapport established between Dementia UK and Touchstone’s teams played a pivotal role in the decision-making process, fostering trust and confidence in their ability to deliver a successful implementation.
The adoption of Infor SunSystems Cloud represents a significant milestone for Dementia UK, ushering in a new era of enhanced financial controls, streamlined processes, and faster access to real-time information to support informed decision-making. This modern financial management system will provide the scalability needed to support the charity’s continued growth and its mission to ensure that no family faces dementia alone.
We are delighted to welcome Dementia UK as a client, the work they do is so valuable as dementia affects so many in the UK. By helping DUK in making their financial systems more efficient and delivering tangible benefits we will be playing a part in this very worthy cause. We look forward to working with the team at DUK and delivering a successful project.
David Singh, General Manager at TouchstoneFMS
It was a pleasure working with the team at Dementia UK to shape a solution that truly fits their needs. After evaluating multiple vendors, they chose Touchstone to deliver Infor SunSystems, Proactis and Infor EPM, including Proactis Invoice Capture, which uses AI to ease the burden on their AP team. We’re proud to support their digital transformation and look forward to a lasting partnership.
Syed Bokhari, Account Manager at TouchstoneFMS
We selected a solution, supported by Touchstone as implementation partners with the vision that budget holders will be able to fully manage their resources effectively, enable the organisation to plan and report on its activities in a much more multi-dimensional and dynamic way whilst providing a robust platform to support the continuing growth of the organisation. We have ambitious plans to extend the level and reach of the support we can give to people affected by Dementia, and this needs to be supported by a scalable solution that enables us to optimise the use of our financial resources for maximum impact.
Suruchi Saraf, Director of Finance and Corporate Services at Dementia UK
What is Infor SunSystems Cloud?
Infor SunSystems Cloud is the latest generation of the renowned financial management system, now offered as a true SaaS solution. Powered by Infor OS (Operating Service), Infor’s robust Digital Transformation platform, Infor SunSystems Cloud provides an industrial-strength Financial ERP with all the power, flexibility, and reliability that Infor SunSystems is known for. It offers an affordable, scalable solution tailored to meet your business needs.
About Dementia UK: Dementia UK provides specialist dementia support for families through their Admiral Nurse service. When things get challenging or difficult for people with dementia and their families, Admiral Nurses work alongside them. They give the one-to-one support, guidance and practical solutions people need, and that can be hard to find elsewhere. Admiral Nurses are continually trained, developed and supported by Dementia UK. Visit website here: https://www.dementiauk.org/
About TouchstoneFMS: Touchstone FMS has over 40 years of successfully operating in the field of FMS and ERP based on Infor software and technology. As the leading Gold Channel Partner for Infor SunSystems® in the UK, we provide comprehensive services and support to more than 300 clients – spanning both domestic and international markets.
For more information about Infor SunSystems and TouchstoneFMS, visit TouchstoneFMS’s Infor SunSystems Cloud page.
Media Contact
Lily Swain
E: lily.swain@touchstone.co.uk
